The Process
How MountainShield works
From submission to recommendation — a clear, straightforward process designed to reduce confusion and help you act with confidence.
You submit a check
Use our secure intake form to paste a suspicious URL, copy a message, or upload a file. You can add context about why it caught your attention. All three input types are supported: Link, Message, and File.
What to know
- iNo need to open or interact with the suspicious item before submitting
- iAdd as much context as you can — who sent it, from where, and why it seemed off
- iFor files: do not open them on your primary device before our review
Automated triage runs immediately
Our system checks for known malicious patterns, spoofed domains, suspicious link structures, and other heuristic indicators. A preliminary risk level (low, medium, or high) is assigned based on available indicators.
What to know
- iAutomated triage is not a guarantee — it is a first assessment
- iLow-risk findings still receive a recommendation
- iAll risk levels are described as "based on available indicators"
Human review for complex cases
Cases flagged as medium or high risk, or those with ambiguous signals, are escalated to a trained analyst. Standard and Premium plans receive priority human review on all submissions.
What to know
- iHuman review adds expert interpretation beyond automated checks
- iAnalysts do not contact parties involved in your submission
- iYour submission data is handled according to our privacy policy
You receive a recommendation
You receive a response via email containing: the assessed risk level, an explanation of what indicators were found, and clear next steps written in plain language — no jargon.
What to know
- iResponse time depends on your plan tier and case complexity
- iRecommendations are advisory — the final decision is always yours
- iYou can follow up or ask for clarification via your support channel
Response time by plan
All plans include 24/7 intake processing.
| Plan | Review type | Response SLA | Support |
|---|---|---|---|
| Basic | Automated triage | 24 hours | Email & ticket |
| Standard | Priority human review | 6 hours | Live chat (business hours) |
| Premium | Priority queue + human review | Priority escalation | Call + chat + email |